The District has released new grades for its agencies ranging from a B- for city police to an A for the D.C. Office on Aging as part of an ongoing program that keeps tabs on how the city is serving its residents.
D.C. Fire and EMS and the city's 911/311 services both earned Bs while public libraries earned an A- for their October performances from Grade.DC.gov, which bases grades on service delivery and customer care.
"We are pleased that so many District residents love their library," D.C. Chief Librarian Ginnie Cooper said in a statement. "Grade DC has given us yet another way to connect with library customers. We take their comments seriously and have made changes as a result of some feedback we received, such as reducing the number of e-mails we send before a book is due."
The five agencies joined the Department of Consumer and Regulatory Affairs, the District Department of Transportation, the Department of Motor Vehicles, the Department of Parks and Recreation and the Department of Public Works, which all saw their grades improve or stay the same in October, according to the mayor's news release issued Wednesday. The pilot program began in June.