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Disabled riders especially feel pain of elevator outages

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The breakdowns and repairs to Metro's elevators and escalators are especially hard on disabled riders such as Hyman Cole. The 62-year-old engineer has used crutches to get around for the past decade and cannot walk up or down stairs. So when Metro escalators are down, he must take an elevator. When both are down, he is trapped. "Every time I try to use the Metro, it's an adventure," said the...

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