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Escalator outages partially reported by Metro

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When is an escalator outage on Metro listed as an actual outage? All four entrance escalators at the Tenleytown stop were out of service Monday morning. Metro reported the outage at 10:47 a.m. on Twitter, blaming a mechanical problem. Metro then tweeted at 11:59 a.m. that escalator service had been restored. But during that time, Metro's website showed only one escalator out of...