Topics: Obamacare

Feds blame spam, consumer computers for new Obamacare glitches

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Washington Secrets,Obamacare,Healthcare.gov,Technology

Spam filters, overflowing browser histories and web caches on the computers of Americans trying to sign up for Obamacare are now being cited for why consumers can’t complete their applications for federally-sanctioned health insurance.

In an new blog post and webpage, the Obamacare fix-it team said that they are tracking down those who tried but failed to sign up over the past six weeks to urge them to try again.

In some cases, however, the team said that account confirmations are getting caught in spam filters.

“If you haven’t received your account verification email, check your inbox and your spam folder for an email from us with the subject line ‘Marketplace account created,” said the a new tip page on healthcare.gov.

Another tip suggested that Americans take better care of their computers and clean out their cache if they want Obamacare’s HealthCare.gov site to work best. “If pages appear to load slowly, please be patient. Sometimes, it helps to clear out the web browser’s history and cache, close the browser completely and try again,” said the website.

For those who tried earlier to sign up but failed, the administration is hunting for you.

“We know that in the first days of open enrollment many consumers tried to log in to the Marketplace on HealthCare.gov— and to take the first step to create an online account— but had trouble. While working to improve our systems, we’ve been conducting analysis to identify those consumers who may have been unsuccessful in creating accounts at that time.

“Today we’re beginning to send messages to those consumers who had account creation issues to let them know they can now try again. And we’re providing them with instructions about how to get enrolled—and some tips. We have also posted a consumer blog on this https://www.healthcare.gov/blog/3-tips-to-remember-when-you-create-a-marketplace-account/.

“We’ll continue to actively communicate with consumers about where they are in the process and what they need to do to complete enrollment over time. As we go forward, we continue to make progress on HealthCare.gov. We have the right team in place and a relentless focus on getting the job done quickly and well. The site is getting better each week, and by the end of November, it will be working smoothly for the vast majority of users.

Paul Bedard, The Washington Examiner's "Washington Secrets" columnist, can be contacted at pbedard@washingtonexaminer.com.
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