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GAO: IRS service bad--and getting worse

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Politics,Paul Bedard,Washington Secrets
Fewer taxpayers are getting through on the Internal Revenue Service hotline, their wait times for help has surged to 17 minutes, and 40 percent of those who write in questions wait over 45 days for an answer, a deterioration of taxpayer service that is just getting worse, according to a new government audit. It's not much better for professional tax preparers seeking help, according to a new...