DETROIT (AP) — General Motors CEO Mary Barra is spending time in the automaker's call center listening to customer complaints.
The new CEO spent about a half hour last Thursday wearing a headset at the suburban Detroit center and will return there periodically.
GM on Wednesday also posted five videos of Barra on its website. It's trying to counter bad press from a massive recall of 1.6 million cars over faulty ignition switches.
GM has admitted it knew about the problem for at least a decade but didn't recall the cars until last month. The problem is linked to at least 12 deaths.
A Texas law firm is disputing Barra's contention that the cars are safe to drive if weight is removed from the key rings and has filed a federal court lawsuit.