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HHS wants Obamacare navigators to ‘smile’ while promoting unpopular law

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Health and Human Services Secretary Kathleen Sebelius wants her new Obamacare “navigators” to remember to smile when promoting President Obama’s signature health care plan. The 217 page instruction manual for navigators includes the following tips for dealing with customers: 2.2.1 Smile – Maintain a Positive Demeanor This is the most simple and most powerful tip for consumer assistance (and...

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