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In September, White House tech officials fretted over appearance of Obamacare website error screen

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Just days before was launched, Henry Chao, the Centers for Medicare & Medicaid Services deputy chief information officer, sent tech staff working on the website to complain about the error screen. "Jon and Ketan – can you think about a better way to convey to the public when the site is not available?" he wrote in a Sept. 25 email. "I am picturing in my mind all the major...

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