Policy: Technology

Kathleen Sebelius tells CNN some people don't like using websites

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Health and Human Services Secretary Kathleen Sebelius told CNN's Sanjay Gupta Tuesday that, although the Obamacare website still had problems, it was merely a tool for "tech-savvy" Americans shopping for health insurance.

Gupta suggested that perhaps the Obama administration should delay the individual health insurance mandate due to the difficulties for people trying to sign up.

Sebelius said that the question regarding the individual mandate was "not the question right now," and that the website was merely an "easy tool for people who are tech-savvy."

"What I know, though, is that lots of people, and people I talk to every day, are not tech-savvy, want a live human being to sit and answer questions, want to talk to someone over the phone, want to talk with their friends and neighbors about what heath care providers are in the network and go back and ask some questions," Sebelius said.

"So we anticipated at the outset that everyone would never use the website."

Sebelius' remarks distance herself from the administration's previous talking points emphasizing the heavy web traffic of the website as a sign of huge demand for Obamacare.

"It turns out there’s a massive demand for it," President Obama said on Monday. "So far, the national website, Healthcare.gov, has been visited nearly 20 million times."

Gupta asked if Sebelius had even tried to use the website.

"I have created an account on the site. I have not tried signing up because I have insurance," she admitted.

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