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Large, family-owned resorts offer personal touch

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VAIL, Colo. (AP) — Rosana Faessler stops by the hostess stand to check on reservations, then makes her way into the dining room to chat with a couple of the regular guests. After a few minutes, she wanders to the breakfast buffet to make sure everything's clean and full, then straightens a picture before heading back out to the dining room. These tasks could easily be delegated to the...