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MAKING AMERICA'S HEROES WAIT: Benefit claims backlog not our fault, VA officials say

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Fourth of a five-part series Rep. Bob Filner was fed up. For 20 years, the Democratic congressman from California heard promises from Department of Veterans Affairs officials they would fix the long backlog of disability claims, and their excuses when they failed. Billions of dollars had been spent, but the problem just got worse. "Who is responsible?" Filner, the ranking Democrat on the House...

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