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MAKING AMERICA'S HEROES WAIT: Claims backlog grows despite parade of VA 'solutions'

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Fifth of a five-part series A billion-dollar "glitch" was discovered two years ago in the Department of Veterans Affairs computers. A simple fix was needed to create what amounted to an e-mail alert when veterans receiving temporary disability payments were due for a new medical exam. The agency's inspector general identified the problem in a January 2011 report, warning it had already...

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