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November 13, 2013 AT 6:15 AM
The Obama administration's health insurance website, HealthCare.gov, experienced technical problems at its October 1 launch, after U.S. officials failed to test the system for the high volume of visitors who flocked to the site on its first day, a key U.S. technology official said on Wednesday. Henry Chao, deputy chief information officer for the Centers for Medicare and Medicaid Services, also said that the information technology system behind the broken website employs "stringent privacy and security controls to safeguard consumer data."