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August 09, 2013 AT 10:17 AM
Talk show host Oprah Winfrey says she encountered racism while shopping in Switzerland -- and the national tourism office agrees. The media mogul, who is one of the world's richest women, told Entertainment Tonight that a shop assistant in Zurich refused to show her a handbag because it was "too expensive" for her. A spokeswoman for the Swiss tourism office told The Associated Press, "we are very sorry for what happened to her." The tourism office also posted an apology on Twitter, saying "this person acted terribly wrong."