Prince George's opens 311 call center

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Local,Maryland,Matt Connolly

Prince George's County opened its CountyClick 311 Call Center Monday, connecting residents to various government services.

"It's a one-stop shop," said Musa Eubanks, director of the county's Office of Community Relations. "Any county service -- people just need to dial 311."

The call center is open from 7 a.m. To 7 p.m. Monday through Friday. It currently has 25 staffers, though Eubanks said it will expand to 36 by December.

The project, a favorite of County Executive Rushern Baker, has been in development for more than a year. The start-up phase cost about $1.5 million, Eubanks said.

While advertising funds are scarce, the county will publicize the service through grassroots outreach including flyers and community meetings. One indirect benefit to widespread use, Eubanks said, is that putting different departments under one roof for customer service will allow the county to better track how efficiently services are being provided.

"These different agencies had call centers, and now we're together as one," Eubanks said.

mconnolly@washingtonexaminer.com

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Matt Connolly

Examiner Staff Writer
The Washington Examiner