BATON ROUGE, La. (AP) — Entergy officials told Louisiana's utility regulators they are working to improve communication with the company's customers, after complaints about lengthy outages during Hurricane Isaac.
Bill Mohl, president and CEO of Entergy Louisiana and Entergy Gulf States Louisiana, says the power company needs to get more information out to customers ahead of a storm and better set expectations about how long it will take to restore electricity. He says the utility also needs to provide more detailed information about restoration efforts in individual neighborhoods.
Mohl spoke Wednesday to the Public Service Commission, which is investigating Entergy's response to Isaac and considering whether to level any penalties against the company.
More than 900,000 utility customers were left without electricity after Isaac crawled ashore Aug. 28 in south Louisiana.Most were Entergy customers.