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December 02, 2013 AT 1:15 PM
For the second time this year, RBS and its retail banking unit Netwest's online systems and debit cards failed on Monday evening as customers were unable to process payments on one of the busiest online shopping days called the "Cyber Monday". Millions of customers across the United Kingdom were unable to withdraw cash, pay for goods or use telephone and online banking services. The bank's Irish unit, Ulster Bank, also reportedly faced similar glitches.