Making America's Heroes Wait

Episodes such as the billion-dollar glitch that took two years to repair -- and which the agency's internal watchdog isn't sure is gone -- spark widespread skepticism about VA promises that its massive new computer system will end the agency's growing backlog of disability claims. Final...

In 2009, it took an average of 161 days for the VA to determine whether the veteran is entitled to monthly payments for service-connected injuries or medical conditions and, if so, how much. Fourth of a five-part series.

Jim Landy did not die on the battlefield. But his 26 years of military service likely killed him. Third of a five-part series.

Day 2 of series: Accuracy reports have been manipulated by the Department of Veterans Affairs to make it appear employees make fewer mistakes on claims for disability payments than they actually do, The Washington Examiner has found.

More than 1.1 million veterans are trapped in bureaucratic limbo, waiting for the VA to process claims for disability and pension benefits earned through military service. Many will wait years for an answer.