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Watchdog: Hickey memo a 'Washington Moment' for VA, senator says

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Veterans Secretary Eric Shinseki dismissed the urgent plea for "big brain" ideas from outside the Department of Veterans Affairs as part of the agency's routine efforts to better itself during a congressional hearing Monday. But VA experienced a "Washington moment" when an email sent to top executives calling for ideas to eliminate the backlog of disability claims at the agency was revealed in...

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