We're sorry, sir, but we don't have any cars left.
That was my unpleasant welcome to Michigan by Hertz.
I had a reservation. They saw the reservation. The problem: Hertz hadn't actually saved me a car.
So here I was, just off a plane in Kalamazoo, suitcase in tow and no car. I wasn't the only one stranded and — I later learned from my cab driver — it happens somewhat regularly....