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When car rental reservations aren't honored

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We're sorry, sir, but we don't have any cars left. That was my unpleasant welcome to Michigan by Hertz. I had a reservation. They saw the reservation. The problem: Hertz hadn't actually saved me a car. So here I was, just off a plane in Kalamazoo, suitcase in tow and no car. I wasn't the only one stranded and — I later learned from my cab driver — it happens somewhat regularly. After the...

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