I paid for my medical care. Then I received $27,000 in bills for services I had already paid for.

When I spoke with the hospital on Oct. 6, I was given an explanation that should concern every American who has ever opened a medical bill: According to the hospital, an AI-enabled process within its Epic system identified that I had insurance and billed that insurance anyway, despite my having arranged and paid for the services as a self-pay patient.

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